Check Point Software - Check Point Direct Enterprise Support Premium

Extended service agreement - replacement - 1 year - shipment - 24x7 - response time: NBD

Check Point Software
CPES-SS-PREMIUM
0000010104903
N/A
New

Price: CALL

MSRP: $0.00
Total Available: 9999

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description Check Point Direct Enterprise Support Premium - extended service agreement - 1 year - shipment
Type Extended service agreement
Service Included Replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Service Availability 24 hours a day / 7 days a week
General
Service Included Replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Service Availability 24 hours a day / 7 days a week
Details
Service & Support Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year / 10 contacts ¦ Product info support - web knowledge base access - 1 year / 10 contacts - availability: 24 hours a day / Monday-Sunday ¦ Technical support - emergency phone consulting - 1 year / 10 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year / 10 contacts - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year / 10 contacts - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year / 10 contacts - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 1 year / 10 contacts - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year / 10 contacts - availability: 24 hours a day / Monday-Sunday

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