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Check Point Software - Check Point Direct Enterprise Support Premium
Extended service agreement - parts and labor - 1 year - on-site - 24x7 - response time: 4 h
Check Point Software
CPES-SS-PREMIUM-ONSITE
0000010104910
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | Check Point Direct Enterprise Support Premium - extended service agreement - 1 year - on-site |
Type | Extended service agreement |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
General | |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 1 year |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Details | |
Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 10 designated contacts / severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - 10 designated contacts / severity level 2, 3, 4 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |