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Check Point Software - Check Point Direct Enterprise Support Premium
Extended service agreement - parts and labor - 1 year (additional) - on-site - 24x7 - response time: 4 h
Check Point Software
CPES-SS-PREMIUM-ADD
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Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Check Point Direct Enterprise Support Premium - extended service agreement - 1 year - additional - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Support Period | Additional |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Support Period | Additional |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 10 designated contacts / severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - 10 designated contacts / severity level 2, 3, 4 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |