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Technical support (initial) - for ZENworks Configuration Management - MLA - ESD - phone consulting - 1 year - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | Micro Focus Business Support - technical support (initial) - for ZENworks Configuration Management - 1 year |
| Service & Support | Technical support (initial) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | ZENworks Configuration Management |
| License Pricing | Volume |
| Licensing Program | Novell Master License Agreement (MLA) |
| Licensing Details | ESD |
| General | |
| Type | Technical support (initial) |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | ZENworks Configuration Management |
| Installation Type | Locally installed |
| License Pricing | Volume |
| Licensing Program | Novell Master License Agreement (MLA) |
| Licensing Details | ESD |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 3 hours availability: business hours - severity level 2 ¦ Phone consulting - 1 year - response time: 6 hours availability: business hours - severity level 3 ¦ Phone consulting - response time: next business day availability: business hours - severity level 4 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |