Micro Focus - Micro Focus Business Support

Technical support (initial) - for ZENworks Configuration Management - MLA - ESD - phone consulting - 1 year - 24x7 - response time: 1 h

Micro Focus
877-001652-I-MLA
N/A
N/A
New

Price: CALL

MSRP: $0.00
Total Available: 0

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description Micro Focus Business Support - technical support (initial) - for ZENworks Configuration Management - 1 year
Service & Support Technical support (initial)
Service Included Phone consulting
Full Contract Period 1 year
Response Time 1 hour
Service Availability 24 hours a day / 7 days a week
Software Title ZENworks Configuration Management
License Pricing Volume
Licensing Program Novell Master License Agreement (MLA)
Licensing Details ESD
General
Type Technical support (initial)
Service Included Phone consulting
Full Contract Period 1 year
Response Time 1 hour
Service Availability 24 hours a day / 7 days a week
Software
Software Title ZENworks Configuration Management
Installation Type Locally installed
License Pricing Volume
Licensing Program Novell Master License Agreement (MLA)
Licensing Details ESD
Details
Service & Support Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 3 hours availability: business hours - severity level 2 ¦ Phone consulting - 1 year - response time: 6 hours availability: business hours - severity level 3 ¦ Phone consulting - response time: next business day availability: business hours - severity level 4 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year

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